FAQs
DELIVERY TERMS
UK – Free Standard Shipping on all orders of £20 or above, otherwise £2.99 postage and packaging fees apply.
Please allow 3 - 5 days for delivery.
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Rest of the World – Standard £4.99 postage and packaging fees apply for all orders.
Please allow 10 - 12 days for delivery.
RETURN POLICY
Returns are accepted ​on products within 14 days of receipt. Items must be returned unused, in their original packaging.
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There are no returns on Sale Items or Earrings.
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To return an item, send us an email at contact@healingenergyrocks.com and we will be in contact.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping items over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items.